Reception Team Leader

Sector: Receptionist Jobs

Ref: RR2010106

Posted on: 11 May 2012   |   Expires on: 10 Jul 2012

Recruiter: Fritz Recruitment

Apply

Type: Permanent / Full Time

Location: Northampton

Salary: £19,000

An experienced Reception Team Leader is required to provide general day to day operational support, guidance and leadership to the Reception team in fulfilling their roles, ensuring a professional image is upheld at all times. This is a full-time, permanent job, offering a salary of £19,000.

Job Description

Duties and Responsibilities

  • Develop, maintain and continually review / improve best practice work procedures, processes and behaviours that are consistent with delivering a cost effective first class service at all times.
  • To complete monthly reports highlighting service levels including but not limited to, call handling, travel spend, accommodation, client buffets, stationery and consumables.
  • To remain vigilant and proactive in identifying opportunities to reduce cost and other operational efficiencies, not limited to but particularly in purchasing.
  • To act as an escalation point for issues, resolve wherever possible, escalate issues to line management where necessary, ideally with recommended action(s)
  • To ensure seamless handover of any outstanding issues at the end of each shift.
  • To encourage, nurture and strive to develop / maintain a high performance team culture ensuring seamless cover during business hours for Reception, Switchboard and related responsibilities.
  • To fulfil, as an integral part of the team, the role of Receptionist.

Requirements

  • Self motivated, professional with a positive approach.
  • Excellent communication skills, both verbal and written.
  • Proficient in Microsoft Office, Outlook, Word & Excel.
  • Confident telephone manner.
  • Experience of supervising a team.

Due to the amount of CVs we receive we will only be able to contact you if your application is successful.

Fritz Recruitment does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation.

Register your details with Rapid Recruit and take charge of your career.